Help & FAQs

Note: Use Teflon tape on all threaded connections.

1. Connect a short double ended 3/8 female flare gas line to the back of the BBQ.
2. Then connect a 3/8 Flare “T” Fitting to the gas line.
3. From that connection, you will have two remaining access points. One for the side burner and one for the Incoming gas.
4. Make your connections and light it up.

This process is reasonably easy

1. Make sure the gas is on.
2. Turn the knob slowly but stop before the ignition snaps, when you stop, hold the knob for 7-10 seconds.
   This allows the gas to flow thru the Infrared Backburner for 7-10 seconds allowing the gas to migrate
   to the opposite side of the Backburner where the ignition is located.
3. After doing so proceed turning the knob to complete the snap.
4. Once you hear the snap the gas will be ignited.

You can get in touch via chat or email.

Bull currently does not cut any holes for drainage, but when your plumber hooks up the gas to the burner you have to drill a hole into the cement board in order to get to the burner. So that provides an out for water.

A good test is to mix a bit of water with dish soap. Then with a brush dab your connections
with the soapy water, if you do indeed have a leak you will see your connection start to bubble.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship New Zealand Only. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 5-7 days. International shipping times depend on the products and destination (get in touch to find out more).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).